Job Title: Warehouse & Dispatch Controller
Direct Reports: Warehouse Operatives, Delivery drivers
Based at: 50 Icknield Street Hockley B18 5AY
Principal Purpose of Role:
To control the daily operations of the warehouse and dispatch department. This includes supervising the staff, maintaining efficiency, and controlling costs, assigning workload, maintaining inventory. This role also includes the daily dispatching and receiving of goods while working in compliance with all legal and safety requirements, within agreed standards of performance and customer service criteria, and any other duties required by the line/management team.
| Key Responsibilities |
Dispatch
- Liaise with the sales administration office as necessary, regarding orders coming in;
- Check to ensure all customers are contacted on the relevant days. Correct picking of all orders for each customer and distribution;
- Ensure effective stock rotation based on the “first in first out principle”;
- Monitor daily stock and date checks, and transfer of stock between chillers and freezers;
- Ensure chillers/freezers are kept tidy and the stock is in the right place;
- Maintain dispatch area and yard to an acceptable level of cleanliness;
- Check chillers/freezers are working and report any malfunctions to the Refrigeration Engineer;
- Door sales sheets are completed correctly;
Delivery
- Liaise with customers and third-party distributors as required;
- Coordinating and maintaining fleets and equipment;
- Ensure there is an adequate supply of pallets and keep a record of pallets in and out;
- Carry out audits as necessary, using the computer stock systems as appropriate;
- Set standards for dress code and behaviour towards customers;
- To be familiar with new and existing delivery rounds and backup drivers as required;
- Distribution of products to the right customer at the right time;
General Warehousing
- To ensure standards of quality, food safety, hygiene, and housekeeping within the warehouse/dispatch operation are at an appropriate level at all times;
- Liaise with production/planner regarding dispatch requirements and order of production;
- Familiar with the Warehouse/dispatch system (Software), and computer literate to ensure the accuracy of inventory and deliveries;
- Assist; To work as part of the management team and be a contributor, where possible assist in the compiling of Management Reports;
- Control and organise storage and inventory space;
- Have adequate knowledge of ‘Hygiene Rules’ and contribute to health and safety initiatives such as ongoing risk assessment and investigations;
- Monitor employees’ hours of work, absenteeism, holidays, and arrange cover for them;
- Ensure Warehouse staff adhere to rules and keep the area clean and tidy at all times;
- Carry out other duties as required.
It is essential that you have:
- Proven work experience as a Warehouse Supervisor
- Logistics and supply chain management skills
- Excellent communication and interpersonal skills;
- Highly motivated and commercially minded with strong attention to detail
- Proactive approach to managing work priorities and meeting deadlines
- Excellent knowledge of warehouse software packages and MS Office proficiencyDesirable:
- Previous team management experience in food manufacturing is advantageous
- all enquiries please email: hr.manager@cleone.co.uk
